FAQ

Frequently Asked Questions (FAQs)

1. Where do you ship?
We currently ship only within the United States. We do not offer international shipping at this time.

2. How long does shipping take?
Orders are typically delivered within 3–5 business days. Shipping times may vary slightly depending on location and product availability.

3. Will my order arrive in a branded box?
Some items are shipped directly from our logistics partners to ensure fast delivery. Your package may arrive in a box labeled from one of our partners — rest assured, your order is handled with care.

4. Do you offer free shipping?
Yes! We offer *free shipping on first-time orders over $49.99*. This offer applies automatically at checkout for eligible orders.

5. Can I track my order?
Yes. Once your order has shipped, you’ll receive a tracking number via email so you can follow your package’s journey.

6. What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused and in original packaging. Please review our [Return & Refund Policy](#) for full details.

7. What if my item arrives damaged or incorrect? 
If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at *support@icaeshoop.com* with photos and your order number. We'll take care of it quickly!

8. Are your products safe for pets? 
Yes! We only offer high-quality pet products. Please read product descriptions and sizing carefully to ensure they are suitable for your pet.

9. I entered the wrong shipping address. What can I do?
Contact us as soon as possible at support@icaeshoop.com. If your order hasn't been fulfilled yet, we may be able to update it. Once it's shipped, changes are no longer possible.

10. Do you offer customer support?
Absolutely. You can reach us anytime at *support@icaeshoop.com* — we’ll get back to you within 24–48 hours.